Terms & Conditions
By making your reservation with ATL Black Car Service, LLC. You agree to be bound by the following terms and conditions
Payment
For all CREDIT CARD PAYMENTS, the used credit card and a marching identity card MUST be PRODUCED AT THE PICKUP, and the PRODUCED IDENTITY CARD must match the BOOKING CLIENTS FACE with the PICKUP ADDRESS. WE RESERVE THE RIGHT to demand CASH PAYMENT FOR ANY SUSPICIOUS RUNS AT THE PICK-UP.
Deposit
No deposits are required for all Airport transfers and regular one-way trips.
ALL trips are charged at the booking stage.
Airport limo pick-up and Drop-off
For ALL cancellations made within 2 hours before a trip starts, we will be charged 100% of the original price.
Waiting Time & No Show Policy
For Address or Hotel pick-ups, we offer a 20-minute grace period. After 20 minutes of waiting for a particular client, but the client is not showing up, we assume the trip is a“NO SHOW“, and YOU will be FULLY RESPONSIBLE for the total amount plus the gratuity.[There will be no charges for waiting at the airport for luggage for up to 45 minutes.]
Hourly Rentals: Holidays, Prom/Graduation, or Other Special Events
ALL Charter runs and Long-distance trips on Sedans, SUVs, and Stretch Limos, are charged at the booking stage.
Cancellations & Refunds
All charges made will be fully refunded if cancellations are made 7 days prior to the scheduled pickup date.
For cancellations made 7 days or less before the scheduled pickup date, Only a 50% refund can be granted.
*In the event of a cancellation any lost payments cannot be used toward an alternate date in the future.
Cleanup and Damage Fees
The renter assumes full responsibility for the repair cost of any items damaged inside the vehicle during the term of the rental.
Repair costs may vary from $40 to $500 or more depending on the extent of the damage. Typical repair costs are as follows:
Spills/Stains: $40-$200 or more depending on the extent of the damage.
Rips or burns on upholstery, roof, or carpet: $500+ depending on the extent of the damage.
If someone pukes [vomit] inside the vehicle there is a minimum $250 clean-up fee to cover the extra hours of professional clean-up and steam-cleaning of carpets, etc. Severe cases requiring replacement of carpeting or upholstery may run to $1,000 or
more. Please drink responsibly. If a passenger has drunk too much, the driver has the right to call a taxi to send him/her
home instead of taking a chance to damage the vehicle.
Excessive trash left in the vehicle will result in additional cleanup fees of $75 or more being charged.
Food such as potato chips, popcorn, etc. which can get spilled and ground into the carpet are not recommended. Excessive
food such as this spilled in the vehicle will be charged $100 or more due to the resulting need for more intensive carpet
cleaning, professional steam cleaning, etc.
No Smoking
All of our vehicles are No Smoking vehicles. A minimum $250 cleanup fee will apply if smoking occurs in one of our
vehicles. We will be happy to stop for as many smoke breaks as you need.
No illegal drugs
No illegal drugs to be carried or used in the vehicle at any time. The chauffeur at his sole discretion may terminate the trip with
no refunds if illegal activity is occurring inside the vehicle. Police may also be notified.
No Underage Drinking
No underage drinking or underage possession of alcohol in the vehicle at any time. The chauffeur at his sole discretion may
terminate the trip with no refunds if underage drinking is occurring inside the vehicle.
Lost Items
The renter assumes sole responsibility for any and all lost, stolen, or missing personal items during the term of the rental.
Please be sure to gather all your belongings when you exit the vehicle at the end of the rental.
Overtime
Be sure to reserve the vehicle for as long as you think you will need it.
If you need to extend your rental we will be happy to do so as long as there is still availability,
however, availability of additional hours at the last minute beyond those reserved cannot be guaranteed
as someone else may have already booked the vehicle right after your scheduled rental time is complete.
Emergency Vehicle Substitution
In the unlikely event that a last-minute mechanical breakdown or accident puts a vehicle temporarily out of service,
ATL Black Car Service, LLC. reserves the right to substitute an alternate vehicle (or vehicles) from our Fleet or from our
affiliates' Fleet. Alternate vehicles (or vehicles) may possibly be different in size or description than the originally booked
vehicle depending on availability. No refunds or discounts will be given if an alternate vehicle is provided at the agreed-upon pickup time.
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